How to Deactivate Your Etisalat SIM Card Online

Photo of author

By AlSheikh

Deactivating Etisalat SIM card online is a straightforward process that allows you to suspend or terminate your mobile connection without visiting a physical store or contacting customer service. Whether you’re switching to a new service provider, travelling abroad, or have other reasons for needing to deactivate Etisalat SIM, this guide will walk you through the steps to accomplish this task easily.

Step-by-Step Guide to Deactivate Your Etisalat SIM Card Online

1. Gather Necessary Information

Before you proceed with deactivating your Etisalat SIM card, make sure you have the following information at hand:

  • Your Etisalat phone number
  • Your personal identification documents (e.g., Emirates ID or passport)
  • Your email address associated with the Etisalat account

2. Access the Etisalat Online Portal

To begin the process, you need to access the Etisalat online portal. Open your web browser and visit the official Etisalat website. Look for the “My Account” or “Self-Care” section, where you can manage your account settings.

3. Log into Your Account 

Log in to your Etisalat account using your registered email address and password. If you haven’t created an online account before, you might need to go through a quick registration process.

4. Locate the Deactivation Option 

Once you’re logged in, navigate to the section that allows you to manage your SIM cards or services. This could be named “Manage Services,” “SIM Card Options,” or something similar.

5. Choose Deactivate SIM 

Within the SIM card management section, you should find an option labelled “Deactivate SIM” or “Suspend SIM.” Click on this option to initiate the deactivation process.

6. Provide Necessary Details

You will be prompted to enter your Etisalat phone number and other relevant details. Additionally, you might be asked to select a reason for deactivating the SIM, such as switching to a different service provider or travelling abroad.

7. Verification Process

Etisalat takes security seriously, so you might need to undergo a verification process. This could involve providing details from your Emirates ID or passport, or answering security questions associated with your account.

8. Confirm Deactivation 

After completing the verification process, you will receive a confirmation message on the screen. Review the information you’ve provided and confirm that you indeed want to deactivate the SIM card.

9. Check for Confirmation Email 

Etisalat will likely send a confirmation email to the address associated with your account. This email will contain important information about the deactivation process, including any remaining steps or timelines.

10. Return or Dispose of the SIM Card

Etisalat might require you to return the deactivated SIM card to one of their stores or disposal points. Make sure to follow their instructions regarding the return or proper disposal of the SIM card to complete the process.


Deactivating your Etisalat SIM card online is a convenient way to suspend or terminate your mobile connection without the need to visit a physical store or contact customer service. By following the step-by-step guide outlined in this article, you can smoothly complete the deactivation process while ensuring that all necessary security measures are taken into account. Always remember to read any confirmation emails and follow instructions provided by Etisalat to finalize the deactivation.

Frequently Asked Questions (FAQs)

Can I reactivate my deactivated SIM? 

Yes, in most cases, you can reactivate your deactivated Etisalat SIM by contacting customer support.

Is there a time limit for reactivation? 

There might be a specific time frame within which you can reactivate your SIM. Check with customer support for details.

Can I transfer my balance to another number before deactivating?

 Yes, you can usually transfer your balance to another Etisalat number before deactivating your SIM.

What happens to my remaining data after deactivation? 

Any remaining data or balance on your SIM might be forfeited upon deactivation.

Is it possible to deactivate my SIM temporarily? 

Etisalat’s policies may vary, but generally, temporary deactivation options are not widely available.

Leave a Comment