How to Deactivate Botim in du?

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By AlSheikh

Looking for a way to deactivate Botim in du? We’ve got the perfect solution for you! In our guide, you’ll find a comprehensive step-by-step process to walk you through the entire deactivation process. Whether you’re a prepaid or postpaid customer, du offers a variety of affordable data packages, calling, and SMS plans, along with value-added services and add-ons. Moreover, there are convenient monthly and daily packs, as well as monthly home wifi plans available. So, if you want to unsubscribe from Botim in du or manage your monthly plan renewals, our guide will provide all the necessary details. Stay with us till the end, and we’ll make sure you have a smooth experience!

How to deactivate Botim in du prepaid

Take control of your subscriptions! You can cancel Botim and internet calling packs on du whenever you like. Just remember, the internet calling plan will renew automatically every 30 days.

If you’re on a prepaid plan with Botim and wish to cancel your subscription on du prepaid, simply follow these steps:

1) Create a new text message in your messaging app and type “Stop Netcall.” Send it to 1355.
2) Alternatively, you can deactivate the service by dialling 13535#.

Keep in mind that the prepaid service will remain active until the expiry date of the internet calling plan.

How to Deactivate Botim in du Postpaid

Attention all Mobile Postpaid customers! It’s time to take charge and bid farewell to Botim in du.

  • Sending an SMS with “Stop Netcall” to 1355 is all it takes.
  • Receive a confirmation, and you’re free from the subscription hassle!

To deactivate Botim for home customer

If you are a Fixed (Home) consumer with du and wish to unsubscribe, there are two convenient options available. You can call the call centre at 800 155, or you can visit and log in to your account to manage your subscription settings. Please note that prepaid plans will remain active until the due date (30 days after activation). In contrast, postpaid and home services will be terminated immediately, and charges will apply for the utilized service duration.

Also Read: How to check du balance?


Does the daily internet calling pack auto-renew?

No, the daily internet calling pack does not auto-renew. You will need to manually renew it each day to continue using the service.

Who is eligible to subscribe to the du internet calling pack?

The du internet calling pack is available to a wide range of customers, including individual mobile customers with prepaid or postpaid plans, businesses with prepaid or postpaid plans, home wifi customers, data SIM customers, and MNP port-in customers. All these customer categories can subscribe to the internet calling pack service.

Final Words

In the event of your departure from the UAE, lack of interest in your current data plan, or the desire to switch to another operator, kindly proceed with the deactivation of your old internet calling plans.

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