Best Ways to Directly Contact Etisalat Customer Care

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By AlSheikh

Etisalat, a prominent telecommunications provider in the UAE and the Gulf Corporation Council (GCC), offers comprehensive customer care services to address any inquiries or concerns regarding their products. If you require assistance, you can easily get in touch with Etisalat’s customer care through various channels. This guide outlines the most effective ways to directly contact Etisalat’s customer care, ensuring a smooth and hassle-free experience.

What is Etisalat customer care number?

24/7 Customer Service Etisalat’s customer service operates round the clock, providing assistance for both prepaid and postpaid plans, eLife, TV, and calls. Below are the contact details for reaching out to them:

Etisalat’s Customer Care Number for Individuals:

  • Inside the UAE: Dial 101 (24/7)
  • Non-Etisalat Customers: Call 800 101 (24/7)
  • Outside the UAE: Dial +971 400444101

Etisalat’s Business Customer Care Number:

  • Inside the UAE: Dial 8005800
  • Outside the UAE: Dial +971 8005800

Fax Numbers:

  • Inside the UAE (All Services): 105
  • Internet Services: 06-7460444
  • Outside the UAE: +971 400444105

What is Etisalat’s business customer care number?

If you are a business customer, you can reach out to Etisalat’s SMB call center by calling toll-free 800 5800 or sending an email to Alternatively, you can fill out the contact form on their website. You can also visit their nearest business center for personalized assistance.

Calling Etisalat Customer Care (8005800) from Du/Landline

For customers switching to Etisalat or using DU SIM cards to contact Etisalat, call 800 5800 to speak directly with a customer care representative.

Direct Communication Tips 
Here are several effective ways to directly connect with Etisalat’s customer care:

  • Dial 101 and say “disconnection” twice to the virtual assistant; it will transfer your call to a human agent.
  • Repeatedly say “Speak to customer service” to prompt the automatic system to direct your call.
  • Call 101 or 800 101, then press 2 four times to reach a customer care representative.
  • Dial 800101, press 2, then 1, enter your number followed by #, press 2, enter a pin, and press 9 for immediate transfer to customer service.
  • Call 101 and inform the virtual assistant of technical problems with your connection.
  • Request a callback by filling out their online form.
  • Initiate a chat by entering your complaint ID on their website.

Engaging Through Social Media If you don’t receive a response through traditional methods, consider reaching out via Etisalat’s official social media accounts. Engage with them on platforms like Twitter, Facebook, and Instagram, either through direct messaging or mentioning them in a tweet.

How to change language in Etisalat customer care from English to (Malayalam, Hindi, Urdu)?

When calling 101 or 800 101, select your preferred language to connect with a customer care agent who speaks Malayalam, Hindi, or Urdu.

Etisalat Customer Care Centers 

For those seeking in-person assistance, Etisalat offers conveniently located Customer Care Centers in major UAE cities. These centers provide personalized support to address your inquiries and concerns. Here are the details of the Etisalat Customer Care Centers:

Etisalat Customer Care Center in Abu Dhabi:

  • Location: Abu Dhabi Central “Main” Business Centre, Head Office Building (Shaikh Rashid Bin Saeed Al Maktoum Street, Old Airport Road)
  • Working Hours: Sunday to Thursday: 08:00 AM – 08:00 PM, Saturday: 08:00 AM – 01:00 PM

Etisalat Customer Care Center in Dubai:

  • Location: Dubai Deira Business Centre, Dubai Region Head Office Building (Baniyas Street, Deira)
  • Working Hours: Sunday to Thursday: 08:00 AM – 08:00 PM, Saturday: 08:00 AM – 01:00 PM

Etisalat Customer Care Center in Sharjah:

  • Location: Sharjah Al Manakh Business Centre, Sharjah Head Office Building (Al Manakh Street, Kuwait Roundabout)
  • Working Hours: Sunday to Thursday: 08:00 AM – 08:00 PM, Saturday: 08:00 AM – 01:00 PM

These centers offer a welcoming environment where you can discuss your inquiries, receive assistance, and ensure a seamless experience with Etisalat’s services. Whether you’re in Abu Dhabi, Dubai, or Sharjah, the Customer Care Centers are there to provide the support you need during their official working hours.


When in need of assistance with Etisalat services, you have various options to directly contact their customer care. Whether through phone calls, online forms, or social media engagement, Etisalat ensures that you receive prompt and effective support for a seamless customer experience.

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